Articulate 360 Rise Course
Animation Explainer Videos
Title: Manager Success Story
Audience: Call Center Managers
Summary: Issues, that could be handled by managers, were escalated to the Corporate Compliance Center. Managers felt uncomfortable with handling the issues on their own and employees felt uncomfortable addressing concerns with managers. The goal of the training was to decrease the cases escalated to Corporate Compliance and Human Resources. The introductory portion of the training includes a video to train managers to warmly welcome employees into their space.
Role: Instructional Designer, Animation Developer
Tools Used: Vyond, Storyboard That, Microsoft PowerPoint, Audacity, Microsoft Word
Tutorial Video & Script